Chief Human Resources Officer (CHRO)

About the role

The Chief Human Resources Officer (CHRO) leads a data‑driven HR function for a complex, multi‑site organization serving vulnerable populations. Reporting to the COO, the CHRO oversees a team of 15 HR professionals and supports more than 850 employees across 22 sites in New York City.

Key responsibilities

• Lead end‑to‑end HR service delivery, ensuring consistency, quality, and responsiveness across employee relations, performance management, benefits, and leave administration.
• Partner with operational leaders to align workforce strategies with site‑specific needs, improving stability and retention.
• Provide timely, actionable workforce insights to executive leadership and the Board.
• Oversee talent acquisition, development, total rewards, and employee engagement programs.
• Ensure compliance with all applicable regulations and maintain a 24/7 operational mindset.

Required profile

• Proven senior HR leadership experience in a multi‑site, 24/7 environment.
• Strong strategic judgment combined with hands‑on operational execution.
• Demonstrated ability to translate data into clear insights and drive implementation.
• Excellent communication skills and the ability to build confidence in the HR function.

Required skills

• HRIS platforms
• Data analytics tools

What we offer

• Competitive salary range $275k‑$325k
• Hybrid work model
• Leadership role with direct impact on mission‑critical operations