Case Manager - Senior Services

About the role

NORC is looking for a Case Manager to help its program improve the quality of life and independence of older adults who age in place in their community. The Case Manager works under the joint supervision of the Program Director.

Key responsibilities

• Engage older adults in their homes, the NORC office and other community settings to learn about their strengths, needs, abilities and preferences.
• Assess presenting problems using a multidimensional psychosocial assessment, the health indicators survey tool and the Patient Health Questionnaire.
• Work with older adults to set up a plan of care and implement interventions such as benefits and entitlements, advocacy, referrals to community resources, problem-solving and supportive contact.
• Maintain regular contact to ensure timely follow-up, update contact details, consents and assessment data annually, and evaluate the effectiveness of the plan of care.
• Take part in case conferences and bi-weekly team meetings, give regular updates to the Program Director, and provide case work counseling and respond to crises as appropriate.
• Promote weekly health promotion activities through outreach, flyers and networking with other groups.
• Answer telephone calls and greet visitors at the office.
• Document services in the electronic database via STARS-Peerplace with detailed case notes and submit monthly worker logs.
• Keep client information confidential and follow NYC Department for the Aging policies and professional standards of conduct.

Required profile

• Minimum BA/BSW degree.
• Supervised casework experience with seniors preferred.