Care Educator / Certified Medical Assistant (Hybrid)

About the role

The Care Educator works in the Patient Engagement Center Program, an educational program for patients living with chronic diseases who have been prescribed specific medications. The Care Educator gives patient-focused education so patients can better manage their condition and access resources related to their prescribed medication, communicating by telephone, video, email and SMS while strictly following program guidelines. The role does not provide medical advice or work clinically. It is a hybrid position, primarily in an office setting in the Raleigh area, NC, with a defined shift (8am-5pm, 9:30am-6pm or 11am-8pm) and flexibility for weekends, evenings and coverage across other shifts.

Key responsibilities

• Connect patients with program-approved, patient-based resources.
• Provide education on disease states and medication administration as prescribed by the patient's healthcare professional.
• Support treatment decisions and help patients build treatment routines and manage side effects.
• Provide virtual education and support, explaining the treatment journey and helping patients overcome access and financial barriers.
• Reinforce behavior change, address concerns, build resilience and support long-term adherence and quality-of-life goals.
• Perform any additional duties assigned by program management.

Required profile

• Certified Medical Assistant (CMA, CCMA, RMA, NCMA or AMCA).
• At least 3 years of healthcare experience (physician's office, clinic or specialty care).
• Ability to educate or support patients and interact directly with them.
• Knowledge of clinical data and pharmacology.
• Must reside in the country where the job is posted and have US work authorization without sponsorship; visa sponsorship is not available.
• Preferred: experience in digestive health or gastroenterology, and prior virtual or call center patient education experience.

Required skills

• Time management, planning, prioritization and multitasking.
• Effective presentation and interpersonal (written and verbal) skills.
• Ability to work independently, take initiative and build relationships with third parties.
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology.
• Valid driver's license.

What we offer

• Base pay range of $50,000-$55,000 annually, depending on qualifications, location and schedule.
• Bonus eligibility.