Call Center Manager
Home Genius Exteriors · Cleveland
Job description
About the role
Home Genius Exteriors is seeking a full‑time Call Center Manager to lead its on‑site contact center in the Cleveland area. This role focuses on driving customer satisfaction, optimizing operations, and developing a high‑performing team.
Key responsibilities
- Oversee customer satisfaction and ensure service quality.
- Manage day‑to‑day contact center operations.
- Utilize analytical skills to identify and implement performance improvements.
- Lead, coach, and develop the call center team.
- Maintain effective communication strategies across the department.
Required profile
- Lead generation call‑center experience required.
- 5+ years of experience in call‑center operations.
- High energy, results‑driven attitude.
- Strong customer‑satisfaction and contact‑center management skills.
- Analytical ability for performance improvements.
- Team management and communication abilities.
- Demonstrated leadership and decision‑making capabilities.
- Strong problem‑solving skills.
- Bachelor's degree in Business Administration or related field preferred.
What we offer
- Health insurance
- Dental insurance
- Vision insurance
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Home Genius Exteriors
Cleveland