Business Analyst

About the role

This is a unique opportunity to join Legna Software, a fast‑growing SaaS company in Winston‑Salem, NC, providing supply chain and inventory management solutions for the timber industry. The Business Analyst will work closely with clients to implement software, ensure post‑go‑live success, and act as a bridge between customers and internal product teams.

Key responsibilities

• Deliver successful software implementations and configure systems for timber and wood product clients.
• Build strong relationships with customers to understand their processes, goals, and challenges.
• Serve as primary liaison between customers and internal R&D, product, and executive teams.
• Train customer teams on system functionality, best practices, and create/update user guides.
• Provide post‑go‑live support and act as the voice of the customer for product management.

Required profile

• Bachelor's degree from an accredited 4‑year university.
• Experience in software implementation, consulting, or technical support (preferred but not required).
• Strong verbal and written communication skills, able to convey technical concepts to non‑technical audiences.
• Proven project management and organizational abilities with a track record of meeting deadlines.
• Willingness to travel to client sites (typically less than 20%).

Required skills

• Proficiency in Microsoft Office products.
• Working knowledge of ERP applications relevant to software implementation.

What we offer

• Competitive salary and discretionary bonus.
• 401(k) employer match.
• Medical, dental, vision, and life insurance.
• Paid vacation and holidays.