Branch Operations Manager

About the role

As a Branch Operations Manager at Santander in Providence, RI, you will ensure efficient and secure branch operations while delivering exceptional customer experiences and supporting team member growth.

Key responsibilities

• Assist customers with deposits, withdrawals, payments and other transactions.
• Oversee operational risk controls, including vault and ATM custodianship.
• Manage lobby operations to optimize customer flow and engagement.
• Resolve customer issues promptly and maintain strong relationships.
• Engage customers via digital platforms and promote self‑service options.
• Conduct cash counts, maintain audit logs and support teller line with coaching.
• Communicate clearly with customers in person, by phone or digital channels.
• Use data‑driven decisions to improve branch performance and efficiency.
• Support colleagues in achieving development goals and may assist nearby branches as needed.
• Travel between the Barrington and Elmhurst Providence branches.

Required profile

• Ability to perform essential duties satisfactorily.
• Willingness to travel to support multiple branch locations.
• Commitment to compliance with policies, procedures and regulatory requirements.

Required skills