Bilingual Telemarketing Specialist (French/English)

About the role

Mettler Toledo is seeking a motivated Bilingual Telemarketing Specialist to join its North America business areas. In this position you will be at the forefront of growth initiatives, contacting businesses, generating qualified leads, and promoting the company’s product and service portfolio.

Key responsibilities

• Conduct outbound B2B calls to prospective customers, introducing product and service offerings, including service contracts and tailored solutions.
• Identify and qualify leads by assessing business challenges, decision‑making authority, budget, and timeline.
• Nurture early‑stage prospects through consistent, informative conversations that build trust.
• Capture all lead and contact data in SAP CRM, ensuring timely and accurate updates.
• Collaborate with marketing teams on targeted campaigns and provide insights on lead performance and market trends.
• Partner with external sales representatives to hand off qualified opportunities and track progress to conversion.
• Generate actionable feedback for management by recognizing recurring customer needs and market patterns.
• Serve as a cross‑functional resource, supporting other divisions as needed to meet sales objectives.

Required profile

• Maintain up‑to‑date knowledge of company product lines, service offerings, and value propositions.
• Demonstrate polished phone and interpersonal skills to engage business decision‑makers professionally.
• Learn and proficiently use the SAP CRM system and related support tools.
• Consistently achieve assigned call volume, lead generation, and conversion goals.
• Compile, analyze, and report campaign performance metrics.
• Contribute to a positive team environment and support employee engagement initiatives.
• Bilingual proficiency in French and English is required.

Required skills

• SAP CRM