Bilingual Insurance Account Manager (Personal & Commercial Lines)

About the role

The Jennifer Haring Agency is seeking a motivated, detail-oriented Insurance Account Manager for its growing team in Fort Worth, Texas. The role covers both Personal Lines and Commercial Lines clients and plays a key part in customer retention, policy servicing, renewals, account management and agency operations. It is not an entry-level customer service position.

Key responsibilities

• Manage policy changes, endorsements, renewals and customer service requests
• Help clients with billing questions, coverage reviews, certificates and policy documents
• Process and track renewals according to agency timelines
• Maintain accurate client records and agency documentation
• Identify cross-sell and account-rounding opportunities and support retention efforts
• Work with multiple carrier systems and agency management software
• Collaborate with agency leadership to improve workflows and customer experience
• Take part in ongoing training and professional development

Required profile

• Active Texas Property & Casualty Insurance license (required)
• Fluent in both English and Spanish (required)
• Minimum 2 years of insurance agency experience (required)
• Experience servicing Personal Lines or Commercial Lines accounts, including endorsements, renewals, policy changes, certificates and customer service requests (required)
• Dependable, organized, able to manage multiple priorities and work independently

Required skills

• Strong organizational, communication and time-management skills
• Ability to manage multiple priorities and meet deadlines
• Willingness to support both Personal and Commercial Lines clients

What we offer

• Salary of $42k - $55k
• M-F schedule
• Career growth opportunities
• Supportive teamwork
• Bonus and contest opportunities
• World-class training