Manager, Business Insights

About the role

The Manager, Business Insights leads workforce capacity planning and staffing forecast initiatives that support operational performance and enterprise objectives. The role builds and manages staffing models using historical volume, membership forecasts, productivity, processing times and other operational data to determine workforce needs across markets and lines of business. The manager partners with business leaders to turn complex data into clear staffing and financial recommendations, influences workforce decisions and helps ensure teams are properly staffed to meet business and regulatory requirements. The position spans Analytics, Finance, Strategy, Information Technology and operational business areas.

Key responsibilities

• Lead planning and execution of enterprise-wide analytics projects, including workforce capacity planning and staffing forecasts, turning business goals into actionable solutions.
• Partner cross-functionally at all levels and communicate findings to non-technical business partners.
• Engage with business leaders to understand market needs, evaluate staffing and capacity requirements and align analytic capabilities with strategy.
• Facilitate collaboration between state-based health plans and business units.
• Research business problems and proactively identify potential enterprise solutions.
• Support product ownership for deployment and adoption of analytic tools and technology.
• Monitor SLAs, customer satisfaction, staffing trends and workforce capacity indicators to support organizational performance management.

Required profile

• Bachelor's degree in business, computer science or IT, healthcare administration, statistics or a related field.
• 4+ years of experience in general business, analytics or IT; healthcare or consulting experience preferred.
• Must be authorized to work in the U.S. without visa sponsorship; sponsorship is not available.

Required skills

• Highly preferred: workforce capacity planning, workforce modeling or staffing forecast experience.
• Highly preferred: advanced Excel skills.
• Highly desirable: Power BI as a data source and SQL to connect or integrate data with Excel.
• Preferred: strong analytical judgment and critical thinking, and experience with tools such as Power BI, Tableau, Alteryx or SAS.
• Preferred: experience in product ownership, organizational performance management, continuous improvement, change management, learning and development or human resources.

What we offer

• Pay range of $87,700 to $157,800 per year, adjusted for skills, experience and other factors.
• Health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays.
• Flexible work arrangements, including remote, hybrid, field or office schedules.