Bilingual French/English Call Center Representative
Midtown Athletic Clubs · Chicago
Job description
About the role
Midtown is looking for a full‑time bilingual French/English Call Center Representative to provide member support in a fast‑paced environment. The role is based at the Chicago headquarters and, after training, follows a hybrid schedule with two days onsite each week.
Key responsibilities
- Handle member inquiries via phone and written channels, maintaining a positive and professional attitude.
- Process membership change requests, bookings, and delinquent account follow‑ups.
- Document and appropriately escalate member complaints.
- Develop a thorough understanding of Midtown’s products and services to answer questions effectively.
- Maintain accurate records of interactions, transactions, and comments.
- Assist in training and onboarding new Member Support Representatives.
- Troubleshoot common workflow and process issues and collaborate with other departments to implement solutions.
Required profile
- Bilingual in French and English.
- Resident of the Chicagoland area.
- Minimum four years of relevant customer service or call‑center experience.
- Flexible availability, including evenings, weekends and some holidays.
- Ability to work onsite at the Chicago headquarters on Mondays and Tuesdays.
Required skills
What we offer
- Hourly compensation of $26.50.
- Hybrid work model with two days per week onsite.
- Comprehensive benefits package for full‑time associates.
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Published 1 hour ago
Expires 1 month from now
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Midtown Athletic Clubs
Chicago
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