Bilingual Customer Service Representative (French)

About the role

The Knights of Columbus is seeking a bilingual (French/English) Customer Service Representative to handle phone and email inquiries. You will provide detailed information on the Order's insurance, annuity, and fraternal products while maintaining a professional and courteous image.

Key responsibilities

• Respond to inbound calls and emails in French and English, addressing policyholder and field‑force questions.
• Use KofC online systems to retrieve accurate product information and provide appropriate responses.
• Explain life insurance, annuity, and settlement options, including tax‑sheltered and non‑tax‑sheltered products.
• Follow procedures for releasing policyholder information and forward special requests to the correct department.
• Review and route email inquiries, acting as a liaison between the website and internal teams.
• Translate communications when needed and stay up‑to‑date with product updates and departmental communications.

Required profile

• Fluent in French and English, both spoken and written.
• Strong knowledge of insurance and annuity products or the ability to learn quickly.
• Excellent communication and problem‑solving skills.
• Ability to work independently while adhering to guidelines and procedures.

Required skills

• Proficiency with customer service and CRM platforms (as used by Knights of Columbus).

What we offer

• Purpose‑driven work environment supporting charitable missions.
• Opportunities for professional growth within a large, values‑based organization.