Bilingual Customer Service Representative (English/French)

About the role

Join LEGO’s seasonal Customer Service team in Tempe, AZ, and help fans worldwide enjoy the LEGO experience. This fixed‑term position runs until 29 January 2027 and offers a hybrid work model with two days remote and three days in‑office after a 4‑5 week classroom training program.

Key responsibilities

• Respond to LEGO consumers in English and French via phone and email.
• Handle inquiries about order status, account issues, digital experiences, product quality and building tips.
• Troubleshoot problems and locate rare LEGO parts for customers.
• Maintain accurate records of interactions and follow up as needed.

Required profile

• Fluent spoken and written English and French.
• Strong communication skills and the ability to stay calm under pressure.
• Willingness to work a flexible schedule, including up to four weekend days per four‑week period.
• Enthusiasm for LEGO products and a customer‑focused mindset.

Required skills

What we offer

• Starting salary of $46,450 per year.
• Performance‑based discretionary bonus of up to 10%.
• Hybrid‑work flexibility (2 remote days, 3 office days).
• Comprehensive 4‑week in‑person training and ongoing on‑the‑job support.
• Full benefits package and a dynamic, creative work environment.