Bilingual Customer Care Representative – English/French

About the role

The Bilingual Customer Care Representative will serve US and Canada customers for Beckman Coulter Life Sciences, handling inquiries by phone, email or chat in both English and French. This on‑site position in Indianapolis supports order placement, product information, billing questions and basic troubleshooting.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Assist clients with order placement, provide product details, and address billing questions.
• Troubleshoot basic product issues and guide customers toward solutions.
• Process returns, credits, and exchanges according to company policies.
• Document all customer interactions accurately in the CRM system.
• Escalate complex issues to senior team members or supervisors as needed.
• Collaborate with team members to ensure consistent, high‑quality service delivery.

Required profile

• High school diploma or GED.
• At least 1 year of customer service experience.
• Fluency in English and French (written and verbal) with strong communication skills.
• Customer‑first attitude and ability to work effectively in a team environment.

Required skills

• Oracle
• Outlook (shared inbox)
• CRM system usage