Auto Adjuster / Total Loss Settlement Specialist

About the role

Sedgwick is seeking an experienced Auto Adjuster / Total Loss Settlement Specialist to investigate and handle auto claims, determine liability, evaluate damages, manage total loss claims, negotiate settlements and deliver customer service throughout the claims process. The role is listed as telecommuter in Texas.

Key responsibilities

• Investigate and manage personal and commercial auto claims from assignment through resolution, including recorded statements, police and accident reports, and reserve setting.
• Determine liability, analyze damages and coverage, and negotiate settlements within authority levels; pursue subrogation when appropriate.
• Handle total loss claims: review valuations, determine Actual Cash Value, coordinate title processing and salvage disposition, and resolve disputed valuations.
• Keep claim files accurate and compliant, and keep clients, claimants, repair facilities and attorneys informed.
• Meet productivity, quality and cycle-time targets, support process improvement, and assist with catastrophe and surge claims, quality assurance reviews and training and mentoring.

Required profile

• Current adjuster's license or ability to obtain and maintain required state licenses; professional certifications preferred.
• Four or more years of auto claims handling or adjusting experience preferred, including total loss claims and settlements.
• Experience with standard and non-standard personal and commercial auto claims, and with carriers, TPAs or independent adjusters preferred.
• Preferred: liability investigation and coverage decision experience, CCC ONE, Mitchell, Audatex or similar estimating software, salvage and recovery experience, BI claims experience, and bilingual skills.

Required skills

• Understanding of auto claims procedures, liability investigations, coverage analysis and total loss valuation methods.
• Negotiation and settlement skills, strong written and verbal communication, and analytical and problem-solving abilities.
• Proficiency with Microsoft Office and claims management platforms.

What we offer

• Starting pay range of $60,000-$65,000 USD annually for the jurisdiction named in the posting.
• Medical, dental, vision, 401k and matching, PTO, disability and life insurance, and other voluntary benefits.
• Career growth, specialized claims programs and a collaborative work environment.