Authorization Coordinator

About the role

SafeRide Health is looking for an Authorization Coordinator to join its Travel Operations team. The role ensures members receive smooth, dignified travel for medical care by managing authorizations, communicating with health plans, vendors, and members.

Key responsibilities

• Verify and document health‑plan travel authorizations, obtain pre‑approvals, and confirm details with medical facilities.
• Provide clear, compassionate communication to members about authorizations, approved providers, and any denials.
• Deliver timely documentation to both members and health plans.
• Build and maintain positive relationships with health‑plan approval teams.
• Maintain accurate records and reporting in line with compliance requirements.
• Meet departmental performance standards while ensuring high member satisfaction.
• Adapt to schedule changes and unforeseen circumstances, keeping member needs priority.

Required profile

• High school diploma or equivalent.
• At least 1 year of experience in authorization coordination or a similar logistics role.
• At least 1 year of experience in a high‑volume inbound call‑center or customer‑service environment.
• Strong data‑entry ability and capacity to handle high call volume.
• Typing speed of at least 35 words per minute.

Required skills

• Data entry proficiency.
• Knowledge of cost tracking, budgeting, or service expense management.