Associate Telecom Systems Administrator

About the role

The University of Arkansas for Medical Sciences is seeking an Associate Telecom Systems Administrator to join its IT Unified Communications team. This position works in a 24/7 on‑call rotation, providing support for the enterprise communications infrastructure.

Key responsibilities

• Participate in a weekly on‑call rotation to address urgent communications issues.
• Maintain, troubleshoot, and repair IT communications hardware and software.
• Document system interactions, evaluate change impacts, and conduct cost/traffic analysis.
• Coordinate priorities across multiple applications, networks, and IT communications activities.
• Collaborate with management, other departments, and customers to ensure seamless integration of IT systems.

Required profile

• High School diploma/GED plus four years of experience maintaining and troubleshooting IT communications hardware.
• Strong written and verbal communication skills and ability to work in a team environment.

Required skills

• A+ Certification
• MTAMCSA
• MCSE
• Proficiency with MS Office tools (Word, Excel, Access, PowerPoint) and Microsoft Project

What we offer

• Medical, dental, and vision insurance
• Holiday, vacation, and sick leave
• Education discounts for staff and dependents
• Retirement plan with up to 10% matching contribution
• Career training and educational opportunities