Associate Director, Patient Navigator Strategy, US Oncology

About the role

The U.S. Oncology business is preparing for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, developed through an alliance partnership. Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Navigator Strategy leads the INT Patient Navigator capability within the INT Patient Support program. The role sets the strategic framework for how Patient Navigators engage patients from enrollment through treatment completion, turning patient, provider and operational insights into scalable capabilities, engagement models and governance.

Key responsibilities

• Define the Patient Navigator strategy, operating model, service offerings and engagement framework, making navigators the primary point of contact for patients.
• Define how navigators support patients across key treatment milestones with education, guidance and non-clinical support.
• Establish the patient education strategy, including disease education, treatment expectations, manufacturing process information and timelines.
• Set consent-capture requirements, approved messaging, support guardrails, escalation pathways and clinical versus non-clinical support boundaries.
• Partner with Data and Technology teams on CRM capabilities, workflow tools, reporting and patient visibility.
• Establish navigator performance measures, quality standards, service metrics and reporting requirements.
• Work with Marketing, Patient Support Center of Excellence, Therapy Operations, Legal, Privacy and Compliance to ensure compliant, optimized implementation.

Required profile

• Bachelor's degree or equivalent; MBA or equivalent preferred.
• At least 5 years of experience in pharmaceutical, biotechnology or healthcare organizations, in patient services, patient navigation, patient support programs, care coordination or related patient-facing functions.
• Demonstrated experience designing and implementing patient support programs and patient engagement models.
• Experience setting patient support guardrails, engagement standards, consent requirements and approved messaging.
• Knowledge of patient privacy, informed consent, patient-facing communications and compliance.

Required skills

• Preferred: experience leading patient navigator, patient support, care coordination, customer experience, nurse educator or similar organizations.
• Preferred: experience supporting the commercialization or launch of advanced therapies such as cell therapy, gene therapy, radioligand therapy or individualized therapies.
• Preferred: deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models and advanced therapy ecosystems.

What we offer

• Salary range of $156,900 to $247,000 for the primary location, with eligibility for annual bonus and long-term incentives.
• Medical, dental, vision and other insurance benefits for employee and family, retirement benefits including 401(k).
• Paid holidays, vacation and compassionate and sick days.