Associate Director, Licensing Operations

About the role

The Associate Director, Licensing Operations provides business and operational leadership for the centralized Licensing capability. The role turns Director-level priorities into a disciplined operating plan, aligns capacity across the team, sets operating routines and gives clear visibility into performance, risk and trade-offs. The position is full time and national remote; hires in the Minneapolis, Virginia, Maryland or Washington, D.C. area must work in the office at least four days per week.

Key responsibilities

• Translate Licensing priorities into an integrated operating plan, priorities, service expectations and performance measures.
• Maintain an end-to-end view of demand, capacity, workload, dependencies, risks and outcomes across the five capabilities.
• Run operating routines for intake, prioritization, capacity allocation, performance review, issue escalation and leadership decision-making.
• Set cross-team priorities and resolve ownership or capacity conflicts while keeping functional accountability.
• Escalate matters needing Director decisions or specialized legal, compliance, regulatory or technical expertise.
• Recommend resource shifts and priority trade-offs using performance and capacity information.
• Drive operating-model standardization, continuity and scalability.

Required profile

• High school diploma/GED and at least 18 years old.
• 5+ years in business operations, operational leadership, program/portfolio management, healthcare operations, regulatory operations or a related field.
• 3+ years leading complex cross-functional operations or end-to-end processes.
• Experience managing multiple priorities, capacity and risk, and making executive-level decisions.
• Experience using operational data to drive priorities and workforce models to assess staffing needs.
• Flexibility to work any shift schedule during normal business hours (8:00 am - 5:00 pm) and occasional overtime.

Preferred qualifications

• Experience in regulated healthcare, insurance, financial services or government programs.
• Experience establishing or scaling an operating model.
• Experience with workflow automation, analytics, AI or operational transformation.

What we offer

• Salary of $112,700 - $193,200 annually, depending on factors such as local market, education and experience.
• Comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution.
• Weeks of on-the-job training.