Assistant Community Manager (Lease Up) - Pinecrest Landing

About the role

This Assistant Community Manager (Lease Up) role supports the Community Manager in overseeing the financial and operational side of an apartment community. It covers accounting and bookkeeping, rent collection, vendor invoicing, resident file reviews, and acting as on-site supervisor when the Community Manager is absent. The position is based at the Pinecrest Landing community.

Key responsibilities

• Collect and post rent, fees and other payments, prepare daily bank deposits, reconcile bank accounts, process invoices and payables, and prepare financial reports.
• Use the property management software (Yardi/OneSite) to enter transactions accurately and keep the system updated and backed up.
• Review resident files and accounting records to identify unpaid or late fees, follow up on delinquencies and enforce the lease to maximize revenue.
• Review and submit vendor, contractor and service provider invoices, obtain Community Manager approval, code charges to the correct Chart of Accounts and manage communication with vendors, accounting and the owner.
• Follow company procedures for evictions, including notices, court hearings and eviction proceedings.
• Process resident move-outs, applying deposit and lease cancellation fees where applicable.
• Respond promptly to resident complaints and service issues, and act as on-site supervisor by delegating daily work and coordinating maintenance and make-ready tasks.
• Meet with owners, give them updates on community performance and respond to their requests.
• Support leasing and marketing by greeting prospects, using the Guest Card, showing ready apartments and models, closing leases and helping applicants complete applications and credit checks.
• In California, review completed move-in files before submitting them to the Community Manager.

Required profile

• Bachelor's degree in Business Management, Communications or a related field preferred.
• 1-3 years of relevant experience in residence life and/or property management covering community management, sales, marketing and customer service.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills; detail-oriented and able to work independently and as part of a team.
• All state and local licenses and certifications required, and a valid driver's license to operate a golf cart on property.
• Able to access all parts of the property and amenities, and to lift up to 20 pounds alone and 50 pounds with help; occasional local travel may be required.

Required skills

• Proficiency in internet, word processing, spreadsheet and database programs.
• Strong proficiency in property management software such as Yardi, OneSite and Entrata.

What we offer

• Hourly pay of $19.50-$24.00, with possible weekly, monthly or quarterly bonuses depending on whether the role is corporate or onsite.
• Medical, dental, vision, disability and life insurance, with low employee medical costs.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays for new hires, plus birthday off after 1 year.
• Onsite housing discount, 401(k) with company match up to 6% after 6 months, paid parental leave and fertility benefit reimbursement up to $10,000.
• 6-week paid sabbatical after 10 years of service.