Assistant Community Manager - Haven Reston

About the role

A full-time Assistant Community Manager position at Haven Reston in Arlington, Virginia, supporting the Community Manager in overseeing the financial and operational side of the apartment community. The role covers accounting and bookkeeping, rent collection, vendor invoicing, resident relations and, in the Community Manager's absence, supervising daily operations.

Key responsibilities

• Collect and post rent, fees and other payments, prepare daily bank deposits and reconcile bank accounts, and process invoices and payables
• Operate the property management software (Yardi/OneSite) and keep it updated and backed up
• Review resident files and accounting records to identify unpaid or late fees, collect on delinquencies and enforce the lease
• Review and submit vendor invoices, obtain community manager approval, code charges to the Chart of Accounts and manage vendor communication
• Follow eviction procedures, including court representation, and process resident move-outs with applicable fees
• Respond promptly to resident complaints and requests, and act as on-site supervisor when the Community Manager is absent
• Assist in managing the owner relationship through meetings, community tours and performance updates
• May support leasing and marketing by greeting prospects, showing ready apartments and helping with applications and credit checks

Required profile

• Bachelor's degree in Business Management, Communications or a related field preferred
• 1-3 years of relevant experience in residence life and/or property management covering community management, sales, marketing and customer service
• Understanding of lease terms and lease enforcement, including collections
• Valid driver's license to operate a golf cart on property; state and local licenses and certifications as required
• Ability to access all parts of the property and amenities, and to lift up to 20 pounds alone and 50 pounds with help

Required skills

• Strong proficiency in property management software (Yardi, OneSite, Entrata)
• Proficiency in internet, word processing, spreadsheet and database programs
• Excellent written and verbal communication skills