Americas L&D Projects Specialist - Senior Associate

About the role

EY's Talent Services is looking for a Senior Associate Americas Learning & Development (L&D) Projects Specialist. You will provide advanced operational, process and technology support to learning projects or programmes, including quality assurance of learning documentation, collection of documentation for internal reviews and analysis, and maintenance of learning items in internal systems. You will produce high-quality deliverables and help on special projects.

Key responsibilities

• Drive portfolio management, including feedback and consumption reporting and analysis to support course maintenance and retirement recommendations
• Maintain the facilitator, participant and on-demand self-study materials repository in SharePoint
• Support project management for a portfolio of less complex learning projects, and assist senior team members with larger ones
• Create and maintain project plans and timelines, and communicate progress, risks and benefits to team members and clients
• Complete documentation for SuccessFactors LMS course/item publication, revision and assignment, and run quality checks on content and documentation
• Execute course maintenance, decommissioning and annual maintenance review (AMR) processes, and manage the curriculum pipeline with business stakeholders
• Support reporting, vendor management and communication, and coordinate with external training vendors to schedule, publish and maintain learning offerings
• Support vendor contract renewals and purchase order workflows, and manage ServiceNow tickets for credit awarding from external vendors
• Provide operational reporting and analysis, suggest process improvements, and respond to managers, sponsors and stakeholders
• Keep learning team resources such as SharePoint and OneNote up to date

Required profile

• Bachelor's degree or equivalent experience
• Experience in a professional services or corporate environment; L&D experience preferred
• 3-7 years' work experience preferred
• Experience working in international and diverse environments
• Flexibility to work across multiple time zones, including all US time zones

Required skills

• Strong spoken and written English
• Organization, time management and prioritization
• Communication and collaboration across geographical locations
• Basic Microsoft Office 365 (Word, Excel, PowerPoint); intermediate Excel is an advantage
• Ability to use AI-enabled tools, summarize data and solve problems
• Demonstrable experience managing multiple projects in parallel
• Optional but helpful: knowledge of learning development processes and standards, and hands-on experience of ServiceNow and SuccessFactors