Aisles Online Service Lead

About the role

Hy-Vee's Aisles Online department runs on the leadership of people who keep operations moving smoothly while giving every customer an outstanding experience. As an Aisles Online Service Lead, you will help manage daily operations, direct labor and keep the team focused, supervising employees, organizing workflow and handling customer concerns so that every order is fulfilled accurately and on time. This is an hourly, fast-paced role based in a retail store.

Key responsibilities

• Greet customers warmly, assist them and handle and resolve customer concerns
• Supervise and direct Aisles Online employees, organizing and planning labor for efficiency and cost control
• Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise
• Communicate with supervisors about labor needs, receiving, storage, rotation and delivery issues
• Answer the phone promptly, give friendly service and take customer orders
• Respond to employee and customer questions and issues in a timely, professional way
• Maintain employee records, train new employees and complete performance and productivity reviews
• Recommend disciplinary action where appropriate and attend team meetings as assigned
• Follow the dress code, hygiene standards and company guidelines, and pitch in with special projects

Required profile

• High school diploma or equivalent preferred
• Six months of similar or related job experience preferred
• Ability to lead, direct and support a team in a fast-paced, deadline-driven environment
• Ability to stay organized and manage multiple priorities at once
• Physical demands include frequent standing and walking, repetitive reaching and bending, and exposure to heat, noise, cleaning chemicals and equipment hazards; ability to use sharp knives and operate a delivery vehicle per DOT standards where applicable

Required skills

• Strong math skills including arithmetic, algebraic and geometric calculations
• Clear, professional communication with customers, team members and supervisors
• Discretion with confidential information such as sales reports and profit and loss data

Employment is contingent upon a successful pre-employment drug screen.