Aisles Online Manager (Online Shopping)

About the role

Hy-Vee is hiring an Aisles Online Manager (Online Shopping Manager) in Windom. The Aisles Online program is one of the main ways the company makes customers' lives easier, and the manager oversees its planning, staffing and day-to-day operations so that every order is picked, packed and delivered on time and to a high standard. The role leads and develops the team, resolves customer service issues and looks for continuous improvements.

Key responsibilities

• Deliver outstanding customer service, greet customers warmly, address their needs and resolve customer service issues
• Oversee the order fulfillment process from start to finish, monitoring incoming online orders for prompt, on-time fulfillment
• Recruit, train, schedule and develop department employees, and give them ongoing education on new policies, procedures and best practices
• Ensure food safety guidelines are followed and products are kept at the right temperature during fulfillment
• Instruct, assign and review the work of others, coordinate activities and address employee concerns; recommend employee discipline
• Answer phones and emails promptly and provide friendly, helpful service
• Follow Hy-Vee's dress code, hygiene standards and company guidelines, and pitch in with other tasks or special projects

Required profile

• Commitment to Hy-Vee's mission and a genuine passion for customer and team experience
• Ability to lead, motivate and develop a team in a fast-paced, deadline-driven environment
• Clear, professional communication with customers, team members and vendors, verbally and in writing
• Problem-solving skills and ability to handle confidential information such as sales reports, pricing and profit and loss data with discretion
• High school diploma or equivalent preferred
• Physical demands include frequent standing and walking, handling sharp knives and blades where applicable, exposure to heat and burn hazards, and operating a delivery vehicle in line with DOT standards

Required skills

• Confident navigation of computer systems, including word processing, spreadsheets and email applications
• Ability to manage multiple priorities and projects at once
• Strong computer and internet skills required

The anticipated hourly starting wage is $15.50 to $19.50 depending on experience. Employment is contingent on passing a pre-employment drug screen.