Administrative Assistant

About the role

The International Rescue Committee (IRC) is seeking an Administrative Assistant to serve as the primary point of contact for clients of its Immigration Legal Services team. In this fast‑paced, client‑focused environment you will support the team by managing client intake, scheduling, and communications while maintaining accurate records.

Key responsibilities

• Maintain up‑to‑date knowledge of IRC Silver Spring’s case acceptance policies and eligibility criteria.
• Conduct preliminary screenings of walk‑in clients to assess program eligibility and place them on appropriate waitlists.
• Schedule appointments for clients with legal assistants, representatives, and attorneys; send reminder texts or calls.
• Maintain a detailed database of client biographic and contact information in the case management system.
• Answer phone calls, emails and texts, resolve routine client inquiries, and log all communications.
• Track service inquiries and compile data on walk‑in volume, referral sources, wait‑list times, and requested services.
• Open and log all USCIS/NVC correspondence in the case management software.

Required profile

• Strong attention to detail and ability to capture accurate information.
• Excellent written and verbal communication skills.
• Comfortable working in a high‑volume, client‑direct environment.
• Commitment to the IRC mission of humanitarian assistance.

Required skills

• Proficiency with case management software for data entry and tracking.