Accounts Receivable Analyst II

About the role

We are looking for an Accounts Receivable Analyst II to join our US Collections & Recoveries team in Atlanta. In this position you will manage a portfolio of merchant accounts, help resolve underpayments or delinquencies, and drive balanced outcomes for both customers and the business. The role offers a chance to grow within a high‑growth fintech environment.

Key responsibilities

• Manage a portfolio of merchant accounts across various delinquency stages.
• Contact merchants by phone and email to resolve outstanding balances and support repayment.
• Build professional relationships, handling sensitive conversations with confidence and empathy.
• Negotiate and implement payment solutions aligned with merchant circumstances and business objectives.
• Monitor account status and own case progression through to resolution.
• Maintain accurate records of all account activity in internal systems.
• Assess account risk and escalate complex cases appropriately.
• Partner with internal teams to ensure timely progression of complex cases.
• Use account data and payment behavior to prioritize follow‑up and support decision‑making.
• Contribute to a positive, accountable, results‑driven team environment.

Required profile

• 5+ years of experience in accounts receivable, collections, credit control, or debt recovery.
• Strong written and verbal communication skills.
• Ability to manage challenging conversations professionally and solution‑oriented.
• High attention to detail and accuracy across systems and documentation.
• Strong organizational and time‑management skills.
• Proven ability to work in a fast‑paced, target‑driven environment with clear ownership of performance.
• Reliable, proactive, and team‑oriented approach.

Required skills

• Microsoft Excel
• Microsoft Office