Account Success Manager – Carolinas

About the role

The Account Success Manager is a field‑based extension of the Territory Management and Referral Coordination teams, supporting healthcare providers, referral sources, and patients throughout the patient access journey. The role drives referral optimization, provider education, patient access support, and account engagement to improve provider and patient outcomes. Candidates residing in Durham, Greensboro or Winston‑Salem are also considered.

Key responsibilities

• Oversee referrals from healthcare providers to ensure timely patient onboarding, insurance verification, and order fulfillment.
• Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations to resolve documentation, reimbursement, and patient‑access barriers.
• Develop and execute strategic plans to achieve territory sales objectives and increase product adoption.
• Educate healthcare providers on new and existing products, programs, and referral processes.
• Conduct regular in‑person visits with providers and referral sources to strengthen relationships and improve referral conversion.
• Maintain accurate patient records, obtain required physician orders, and ensure compliance with corporate guidelines.

Required profile

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum one year experience in healthcare administration, referral management, or a related field.
• Strong interpersonal and relationship‑building skills with ability to work independently.
• Valid driver’s license and willingness to travel throughout the assigned geography.
• Ability to manage multiple priorities, maintain accurate documentation, and meet quality standards.

What we offer

• Comprehensive medical, dental, and vision insurance plus wellness and mental‑health resources.
• Competitive 401(k) plan with immediate company match and financial planning services.
• Generous paid time off, flexible work hours, and parental leave options.
• Professional development programs, mentorship, and tuition reimbursement.
• Employee discounts on company products and services.