Account Manager – Healthcare Partnerships

About the role

Genoa Healthcare, a pharmacy care services company within the Optum and UnitedHealth Group family, is seeking an Account Manager to oversee a portfolio of residential and healthcare partner accounts. You will act as the primary liaison between Genoa, its pharmacy operations, and community‑based partners such as assisted‑living homes, group homes, outpatient clinics, and substance‑abuse facilities.

Key responsibilities

• Maintain and grow relationships with assigned partner accounts, ensuring retention and service continuity.
• Conduct quarterly outreach through on‑site visits or virtual follow‑ups, providing proactive support and addressing operational or billing issues.
• Coordinate vaccination support, invoice processing, and past‑due account follow‑up.
• Collaborate with pharmacy, billing, operations, and business‑development teams to facilitate onboarding, resolve service disruptions, and drive growth metrics.
• Document client interactions and communicate updates to internal stakeholders.

Required profile

• Experience in account management or client relationship roles, preferably within healthcare, pharmacy, or behavioral‑health settings.
• Strong communication and interpersonal skills to build trust with facility staff and key contacts.
• Ability to manage multiple accounts, prioritize tasks, and resolve issues promptly.
• Detail‑oriented with a focus on delivering a responsive, relationship‑centered client experience.

Required skills

What we offer

• Opportunity to work within a collaborative, mission‑driven organization focused on improving lives.
• Access to professional development resources and career growth pathways.
• Engagement with a diverse network of healthcare partners across the United States.