Account Manager – Commercial Insurance (Remote, US Eastern/Central)

About the role

The Account Manager will oversee a portfolio of commercial insurance accounts, ensuring client retention and supporting new business growth. This fully remote position serves applicants in the Eastern or Central Time Zones and may require occasional on‑site presence.

Key responsibilities

• Maintain technical competence and industry expertise in commercial lines.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals, and the renewal submission process.
• Monitor accounts receivable, collect delinquent balances, and ensure data accuracy in agency management systems.
• Communicate workload status and issues transparently to the team.
• Deliver proactive, high‑quality service and continuously improve processes.

Required profile

• Minimum 5 years of account management experience in insurance brokerage.
• Active Property & Casualty license; professional designation (CIC) preferred.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Excellent customer service, communication, multitasking, and organizational skills.
• High School Diploma or equivalent; higher education optional.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Competitive salary with bonus potential.
• Company‑paid health insurance.
• Paid holidays and vacation time.