Workforce Scheduling Coordinator

About the role

We are looking for a highly organized Workforce Scheduling Coordinator to manage employee shift schedules for a fast‑growing U.S. company. The role ensures proper coverage, handles last‑minute staffing changes, and supports accurate timekeeping across a 24/7 operation.

Key responsibilities

• Create, maintain and update employee schedules to guarantee adequate shift coverage.
• Manage callouts, absences, no‑shows and last‑minute staffing adjustments, identifying qualified employees to fill gaps.
• Monitor employee hours to minimize unnecessary overtime and track recurring coverage gaps.
• Review timecards and attendance records for accuracy, follow up on missed punches and support payroll preparation.
• Communicate schedule changes and coverage needs to employees, supervisors and internal teams.
• Document all schedule modifications, callouts and workforce updates in an organized manner.

Required profile

• Minimum 2 years of experience in workforce management, scheduling, dispatch or staffing coordination.
• Experience supporting a high‑volume or 24/7 workforce is strongly preferred.
• Strong verbal and written English communication skills and fluency in Spanish.
• Excellent organizational abilities, attention to detail and the capacity to prioritize in an interruption‑driven environment.
• Ability to work independently while following established scheduling guidelines.

Required skills

• Experience with workforce management, scheduling, dispatch or timekeeping software.
• Strong Microsoft Excel or Google Sheets skills.