Vice President, Accessibility Testing Organization Lead

About the role

We are building an accessibility testing function that will impact millions of customers. As the Vice President, Accessibility Testing Organization Lead, you will define strategy, scale standards, and embed accessibility into the product lifecycle for our card‑shopping experiences.

Key responsibilities

• Set the vision, operating model, standards, and roadmap for inclusive digital quality.
• Manage, coach, and develop a team of accessibility testing professionals with clear goals and performance expectations.
• Define and implement test strategies, test plans, test cases, and defect‑management processes.
• Partner with Product, Technology, Design, Legal, Compliance and Operations to align requirements, testing scope, remediation and measurement.
• Establish governance routines for intake, prioritisation, reporting, escalation and risk management.
• Oversee defect triage, root‑cause analysis, remediation tracking and communication of risks and outcomes.
• Evaluate testing tools, automation opportunities, assistive‑technology practices and process improvements.
• Stay current on accessibility standards, regulatory expectations and industry trends.

Required profile

• Minimum 7 years of experience in digital accessibility, accessibility testing, quality assurance or related fields.
• Demonstrated people‑management experience leading and developing testing or accessibility teams.
• Proven ability to build or mature programs, operating models, governance routines and delivery processes.
• Experience reviewing designs and digital experiences to identify accessibility issues and provide remediation guidance.

Required skills

• Knowledge of WCAG 2.1, WCAG 2.2, ADA, Section 508 and VPAT/ACR documentation.
• Hands‑on testing with assistive technologies such as NVDA, JAWS, VoiceOver, TalkBack, screen magnifiers and alternative input methods.
• Technical familiarity with HTML, WAI‑ARIA, CSS and JavaScript.
• Proficiency using Jira for defect tracking and Confluence for knowledge‑base documentation.