Venue Technology Supervisor - Xfinity Center

About the role

Legends Global is hiring a Venue Technology Supervisor for the Xfinity Center in Mansfield. The role is customer service focused, with the ability to work independently and flexibly support other Legends Hospitality locations. It suits someone who thrives in a fast-paced, dynamic environment with changing priorities, and who can work during most events at the facility, including late nights and weekends.

Key responsibilities

• Provide event-day setup and support of multiple point-of-sale systems, and level 1 and 2 support for POS problems, escalating to internal and external service providers when needed.
• Provide excellent desktop support to internal staff and serve as the building-wide point of contact for IT matters.
• Work with vendors and service providers to resolve issues and implement changes, and initiate improvements in your area of responsibility.
• Conduct stadium walk-throughs to check that all systems are operational before and during events, and replace defective hardware before, during and after events.
• Diagnose software, firmware and hardware errors and execute solutions, track RMA's of equipment going in and out for repair, and work with external vendors on proprietary systems.
• Report to the stadium no less than 4 hours before each game or event, or as directed.
• Perform other duties as assigned by the IT Manager and Controller.

Required profile

• Bachelor's degree in Computer Information Systems or a related field (experience can substitute for education).
• 1-3+ years of relevant work experience.
• Ability to work during most events, including late nights and weekends, and to adapt quickly to schedule changes.
• Flexible scheduling and reliable transportation; applicants may be asked to work events at other Legends sites in the LA/OC area.
• Physical ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds, and to stand, walk or sit for long periods.
• Relevant industry certifications and exposure to event support or retail sales preferred but not required.

Required skills

• Basic PC hardware knowledge and networking (TCP/IP, VLANs).
• Windows 2003, 2008, 2008R2 administration; Windows XP/7 and Microsoft Office Suite.
• Wireless LAN concepts, wireless terminology and security technologies.
• CAT5/6 crimping and LAN cable making.
• Microsoft and Mac applications, server networking terminology, and Quest, Counterpoint or SQL systems.

Pay rate: $18-$22 per hour. Candidates must follow safety policies and complete safety training.