Trilingual Customer Care Agent for Roadside Assistance
Bosch Group · San Francisco
Job description
About the role
The Call Center Specialist provides phone support to vehicle owners across North and Latin America, handling roadside assistance requests and ensuring a high level of customer service.
Key responsibilities
- Answer incoming calls and deliver excellent service according to program guidelines.
- Assist customers with issues such as flat tires, battery problems, fuel shortage, overheating, and coordinate tow trucks or pick‑up services.
- Offer additional solutions like Uber, rental cars, or hotel arrangements.
- Coordinate with service providers to implement appropriate solutions.
- Maintain professionalism in interactions with colleagues, team leads, and managers.
Required profile
- English C1 and Portuguese C1 language proficiency.
- High school diploma minimum.
- 0‑2 years of call‑center experience.
- Strong verbal and written communication skills.
- Customer‑service orientation and ability to work independently in a fast‑paced environment.
Required skills
- Proficiency in Microsoft Office.
- Experience with web‑based applications.
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Published 7 hours ago
Expires 1 month from now
4 views · 0 interested
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Bosch Group
San Francisco