Tier 2 Network Operations Technician (Clearance Sponsorship)

About the role

CACI's Enterprise Communications Services 3 (ECS3) program supports an intelligence customer across its operating locations, developing new designs, implementing and operating enhanced LAN, WAN, unified communications, video telephony and streaming services. This Tier 2 Network Operations position handles enterprise support problems, coordinating with the Network Operations Center and other staff on break/fix, configuration updates, scheduled changes and upgrades of network routers and switches. It is a regular, full-time role with up to 10% travel in the continental US, requiring a TS/SCI clearance with polygraph.

Key responsibilities

• Coordinate ticket acceptance and resolution, and support technical resolution reports for critical outages
• Perform approved network changes such as VLAN, ACL and port assignments, and IOS upgrades to routers and switches
• Upgrade routing and switching equipment and support site surveys, engineering designs and new network implementations
• Draft standard operating procedures (SOPs) for network operations
• Resolve system failures and accessibility problems, using administrative access to provision switches, routers and cryptographic devices and to analyse incidents
• Route service requests, perform root cause analysis and close tickets
• Review and implement Security Technical Implementation Guides (STIGs)
• Work independently in remote locations with minimal input from other tiers or locations

Required profile

• IAT II (e.g. Security+) certification
• Active TS/SCI with polygraph clearance, or TS/SCI with the ability to obtain a polygraph before starting
• 10+ years of relevant experience (a bachelor's degree in an applicable field may substitute for 5 years)
• Familiarity with both Cisco and Juniper network devices
• Strong working knowledge of routing protocols (BGP, OSPF, VRF, MPLS, 802.1x)
• In-depth knowledge of KG-175 Series TACLANES configuration, fault isolation and firmware upgrades
• Working knowledge of Cisco ISE

What we offer

• Proposed pay range of $86,600 - $181,800, depending on location, contract category, experience and skills
• Healthcare, wellness, financial, retirement and family support benefits, plus continuing education and time off
• A culture of integrity, a flexible time-off benefit and learning resources