Technical Program Manager - New Business & Underwriting

About the role

The Technical Program Manager leads end-to-end delivery and ongoing optimization of technology initiatives across New Business and Underwriting. The role partners with business leaders, product owners, underwriters, operations, architecture, engineering, data, quality engineering, risk and external vendors to turn business priorities into executable roadmaps, covering the application journey from intake and evidence collection through risk assessment, case management, decisioning, policy issuance and delivery. It is based in Boston, Massachusetts, on a hybrid arrangement.

Key responsibilities

• Oversee the full SDLC for initiatives supporting John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization and post-launch support across policyholder, producer and operations journeys.
• Lead and remain accountable for technology delivery, ensuring it meets scope, budget, schedule, regulatory, operational-readiness and customer commitments.
• Build alignment on product architecture, coordinate requests with IT service areas and partner with the Business Initiative Lead on schedules, milestones, goals and scope.
• Identify and mitigate technical risks and foster an inclusive culture of innovation and collaboration.

Required profile

• 3-5 years of technical program management experience in a related field.
• 3+ years delivering technology solutions in the life insurance industry, with direct exposure to New Business and Underwriting; downstream capabilities exposure preferred.
• Familiarity with life insurance regulatory and business concepts, including the operational cadence of product changes.
• Demonstrated experience delivering complex, large-scale IT solutions, including modernization and integration work with APIs and data pipelines in regulated environments.
• Experience with test governance, including TDD, parallel testing, defect triage with subject matter experts and sign-off processes.
• Preferred: experience partnering with Marketing and Distribution teams and designing integrations across a technology ecosystem (product and rate data, rules engines, document generation, e-signature, CRM, case management), including API contracts, versioning and backward compatibility.

Required skills

• Project or initiative management with Agile, Scrum and SDLC knowledge.
• Understanding of Agile metrics and the ability to work with Compliance and Legal teams on regulatory and compliance controls.
• Working knowledge of data, integration and platform capabilities needed for AI solutions, including secure access to approved enterprise data.

What we offer

• Expected salary range of $107,450 to $199,550 USD, with possible incentive compensation tied to performance.
• A flexible, hybrid working arrangement.
• Support for learning and growth within a global team, with emphasis on well-being and inclusion.