Technical Production Manager

About the role

The Technical Production Manager supports multiple clients by managing and maintaining the customer-facing technologies used in the field, and by establishing and supporting equipment maintenance procedures for flashing, software uploads, retail mobile device security attachment, IMEI/serial number scanning and returned merchandise inspection and testing. The role also manages the flow and throughput of material in and out of flashing cells.

Key responsibilities

• Partner with the Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager and Inventory Manager to maintain the technology needed to inspect and test returned merchandise and flash electronic mediums.
• Execute standardized flashing and returned merchandise processes with the relevant departments.
• Develop and deliver training materials so team members can use equipment and technologies effectively.
• Review work for accuracy, neatness and compliance with policies and procedures, and monitor equipment productivity, accuracy and capacity.
• Suggest procedure improvements to raise quality and reduce cost, report discrepancies and quarantine as necessary, and perform quality audits when needed.
• Maintain a safe, clean and orderly work area, generate departmental reports and manage material flow through flashing cells.
• Secondary functions include project reporting, continual process improvement, continual automation technology optimization, and measuring and reporting departmental KPIs.

Required profile

• Bachelor's degree or equivalent combination of training and experience.
• 1-4 years in the mobile retail industry, with mobile devices and wearables, and in a fast-paced production environment.
• 1-4 years of management experience.
• Preferred: ability to lead a team of up to 80 flashing technicians.

Required skills

• Troubleshooting mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners, and cradle point router connectivity.
• Vendor management, quality assurance and inventory management.
• Analytical and problem-solving skills, and ability to manage multiple projects in a fast pace.
• Preferred: meeting and exceeding SLAs, accurate inventory database, and stakeholder communication.

What we offer

• Salary of $60,000 - $80,000 per year.
• Medical, dental, vision and life insurance.
• Flexible spending accounts (medical and dependent care).
• 401(k) plan with company match.
• Paid time off and 10.5 paid holidays.
• Career development opportunities.