Technical Customer Success Manager

About the role

Browserbase is excited to hire a Technical Customer Success Manager to own long‑term customer relationships while helping teams successfully implement and expand their use of Browserbase. You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape the customer experience from the ground up.

Key responsibilities

• Own the post‑sale lifecycle from onboarding through renewal and expansion.
• Read code, understand architectures, and debug issues alongside customers.
• Continuously improve customer workflows to deliver measurable value.
• Build long‑term relationships with technical stakeholders such as engineers, product leaders, and founders.
• Partner with Product and Engineering to convey customer feedback and influence roadmap.
• Drive product adoption, identify expansion opportunities, and manage at‑risk accounts.
• Lead renewal outcomes, construct ROI cases, handle objections, and close renewals.
• Create scalable customer‑success processes, documentation, and playbooks.
• Run quarterly and executive business reviews with technical and business stakeholders.
• Maintain a multi‑dimensional view of account health and act on usage, adoption, and sentiment signals.

Required profile

• 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or a similar role.
• Strong technical aptitude, comfortable discussing APIs, infrastructure, and developer workflows.
• Proven track record of driving retention and expansion in a high‑growth environment.
• Relationship‑oriented and motivated to build long‑term partnerships.
• Self‑motivated, able to thrive in an ambiguous, fast‑paced startup.
• Excellent communication skills with a developer‑to‑developer approach.

Required skills

• APIs
• Infrastructure
• Developer workflows
• Web automation frameworks such as Stagehand, Playwright, Selenium

What we offer

• Full‑time onsite role in downtown San Francisco with a collaborative culture.
• Flexibility and ownership over product and brand, offering fast learning and impact.
• Opportunity to work on cutting‑edge AI‑enabled web automation technology.