Student Success Manager

About the role

Inspira Education is seeking a Student Success Manager to lead the supply operations of its marketplace. Based in the Gramercy office, you will match ambitious students with top admissions counselors and guide them through personalized academic journeys.

Key responsibilities

• Lead customer escalation function, develop SOPs, and improve NPS, CSAT, and retention metrics.
• Design and implement processes that boost counselor performance and overall student experience.
• Leverage CRM and automation tools to streamline workflows and maintain data integrity.
• Build reporting systems for counselor utilization, escalation trends, and upsell success.
• Plan and execute operational launches for new products, services, or verticals.
• Collaborate with sales and marketing to design and implement upsell and cross‑sell strategies.

Required profile

• Strong analytical mindset with a focus on operational excellence.
• Excellent communication and relationship‑building skills.
• Proactive problem‑solver who can turn escalations into actionable feedback.
• Experience working in fast‑growing edtech or service‑oriented environments.

Required skills

• HubSpot (CRM and automation)