Service Director – Automotive Service Department

About the role

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service department in North Carolina. In this key leadership role you will oversee daily operations, ensure exceptional customer service, and drive the success of our service team.

Key responsibilities

• Manage and supervise the service department to ensure efficient and high‑quality operations.
• Develop and implement service policies and procedures to improve customer satisfaction and departmental efficiency.
• Coordinate with parts, sales, and other departments to streamline workflow and promote teamwork.
• Monitor key performance indicators and prepare reports for senior management.
• Lead, train, and motivate service staff to maintain high standards of performance and customer care.
• Ensure compliance with all safety and environmental regulations.
• Handle customer complaints and resolve issues promptly to maintain trust and satisfaction.

Required profile

• Proven experience in automotive service management or a related leadership role.
• Strong organizational, leadership, and communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Knowledge of automotive service processes and industry best practices.
• High school diploma or equivalent; a degree or certification in business or automotive technology is a plus.

Required skills

• Proficiency with service management software.
• Proficiency with Microsoft Office Suite.

What we offer

• Competitive salary range of $80,000.00 - $100,000.00 per year, paid semi‑monthly.
• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.