Service Coordinator – Professional Services

About the role

The Service Coordinator supports the Professional Services Team by handling day‑to‑day administrative tasks, ensuring project documentation is accurate, and helping keep projects on schedule for remote customers across the US.

Key responsibilities

• Enter quotes and orders into the Professional Services Automation tool.
• Coordinate with sales and engineering to gather and complete Statements of Work, purchase orders, timesheets, and job costing documents.
• Create vendor purchase orders and process invoices for payment.
• Maintain engineer schedules and follow up on timesheet submissions.
• Obtain project completion signatures and ensure timely invoicing.
• Review project documentation for compliance with accounting standards and legal requirements.
• Proofread pre‑sales and post‑sales SOWs and proposals.
• Identify and resolve project issues, keeping management informed.

Required profile

• 2+ years of experience in an administrative, coordination, or operations role.
• Basic accounting knowledge and billing experience preferred.
• Strong attention to detail and excellent organizational skills.
• Professional written and verbal communication, with the ability to work cross‑functionally.
• Customer‑focused mindset and high integrity when handling legal and financial documents.
• Bachelor’s degree preferred; IT industry experience is a plus.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

What we offer

• Hourly salary range $24.04 – $33.65.
• Full medical, financial and other employee benefits.
• Remote work for candidates in Eastern or Central Time Zones.