Senior Manager, Service Strategy & Growth

About the role

Applied Materials is hiring a Senior Manager, Service Strategy & Growth for its Applied Global Services (AGS) business in Santa Clara, CA. The role sits at the intersection of semiconductor technology, customer engagement, business strategy and commercialization, helping shape how Applied delivers value beyond equipment through service-led solutions. It suits technical leaders who want to broaden their business impact, gain executive visibility and influence the future direction of Applied's services portfolio.

Key responsibilities

• Drive adoption and growth of AGS service offerings across strategic customers and market segments.
• Develop customer-centric value propositions showing measurable outcomes such as improved uptime, productivity, reliability and cost of ownership.
• Engage customers and field organizations to understand their operational challenges and maintenance strategies.
• Build commercialization strategies, market requirements and customer engagement plans for managed services, lifecycle offerings and recurring-service solutions.
• Run Voice of Customer initiatives, market assessments and installed-base analyses to find growth opportunities.
• Develop business cases, ROI/TCO analyses, executive presentations and customer value assessments.
• Partner with Product Management, Service Business Units, Engineering, Pricing, Revenue Operations, Sales and Field teams to align offerings with customer needs.
• Create customer-facing messaging, value-selling tools, case studies and sales enablement content.
• Support executive customer engagements, strategic account planning and growth initiatives.
• Influence portfolio strategy and investment priorities through customer insights and market intelligence.

Required profile

• Bachelor's degree in Engineering, Materials Science, Physics, Chemical or Electrical Engineering, Business or a related discipline.
• Experience in semiconductor manufacturing, equipment engineering, process engineering, product management, service operations, technical marketing, business development, customer engineering or a related field.
• Demonstrated ability to engage technical teams, operations leaders and executive stakeholders.
• Experience developing value propositions, business cases, commercialization plans or growth strategies.
• Proven success leading cross-functional initiatives in a matrix organization.

Preferred qualifications

• Experience with semiconductor services, lifecycle solutions, service agreements, managed services or aftermarket business models.
• Knowledge of semiconductor process technologies, equipment operations or fab environments.
• Experience in customer-facing roles, strategic account support or executive customer engagements.
• MBA, Master's degree or equivalent combination of technical and business experience.

What we offer

• Salary of $174,000 to $239,500, depending on location, hire grade, knowledge, skills and experience.
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program.
• Full-time position with travel of about 20% of the time; relocation eligible.