Senior Manager, Production & Fleet Operations

About the role

Cerebras builds and operates advanced AI infrastructure across cloud, colocation facilities and customer environments. It is seeking a Senior Manager, Production & Fleet Operations to lead the day-to-day operational management of Cerebras-managed production infrastructure, reporting to the Director of Central Operations. The role establishes mechanisms to understand fleet health, coordinate production response, manage maintenance and repair, and ensure infrastructure is safely returned to service after failures.

Key responsibilities

• Own the day-to-day operational health of production infrastructure and set consistent processes across clusters, sites and environments
• Build fleet monitoring, alert response, triage, escalation and restoration processes, including 24x7 coverage and clear ownership of issues
• Develop the Fleet Operations/NOC capability, including standards for monitoring, telemetry, dashboards and reporting, and shift, handoff and on-call procedures
• Coordinate physical intervention: dispatch and prioritize SiteOps/DC Ops, validate recovery, authorize return-to-service and improve diagnostics and procedures
• Manage systems repair and RMA workflows, working with logistics and inventory to keep spares available and feed repair patterns to reliability and engineering
• Set up maintenance governance and planned maintenance coordination, with validation, execution and rollback procedures
• Drive operational automation by identifying high-frequency tasks, setting requirements for automation teams and reducing engineering involvement in repeatable work

Required profile

• 8+ years of experience in infrastructure operations, cloud operations, fleet operations, SRE, HPC or data center operations
• 3+ years leading technical operations teams
• Experience operating complex, highly available production infrastructure and coordinating work between centralized operations and onsite teams
• Preferred: AI/HPC, large-scale compute, NOC/Fleet Operations, hardware repair/RMA and geographically distributed infrastructure experience

Required skills

• Monitoring, telemetry, incident response, maintenance and hardware troubleshooting
• Strong infrastructure troubleshooting and operational judgment
• Ability to build repeatable processes and strong cross-functional leadership