Senior HR Specialist (HR Operations) - Hybrid

About the role

A Senior HR Specialist (HR Operations) is needed to help shape reliable employee experiences across the United States and Canada. The role brings advanced Workday expertise to complex employee lifecycle transactions, escalated HR cases and payroll-related issues, improving accuracy, compliance, service quality and operational efficiency. It is a hybrid position.

Key responsibilities

• Manage complex employee lifecycle transactions and case resolutions in Workday, including onboarding, transfers, promotions, organizational changes, compensation updates, terminations and offboarding.
• Review and audit HR transactions for accuracy and compliance.
• Handle escalated employee and manager inquiries and support sensitive employee matters requiring advanced knowledge.
• Serve as a Workday and HR Operations process expert, guiding and training HR Specialists.
• Support onboarding and development of new team members and help interpret policies and processes.
• Resolve payroll-related escalations, monitor payroll-impacting transactions and partner with Payroll on recurring issues.
• Identify operational improvement opportunities, support process standardization and take part in system enhancements, testing and implementation.
• Analyze service trends, recommend solutions, monitor service quality and case management performance, and support SLA and customer satisfaction goals.
• Contribute to knowledge articles and self-service resources.

Required profile

• Bachelor's degree or equivalent experience.
• 4 to 6 years of experience in HR Operations, Shared Services or HR Generalist roles.
• Fluent English, spoken and written, as the role works daily with stakeholders in the USA and Canada.

Required skills

• Strong Workday experience.
• Experience handling complex employee lifecycle transactions.
• Case management.