Seasonal ACM Consultant – Employee Accommodation Services

About the role

The ACM Consultant provides end‑to‑end case management for accommodation requests related to life events. Working within Amazon’s Disability & Leave Services team, you will be the single point of contact for employees throughout their leave or disability experience, ensuring they receive accurate information, appropriate benefits, and compassionate support.

Key responsibilities

• Initiate and respond to employee inquiries about accommodation events, benefits, and options.
• Serve as the primary contact for assigned employees, reviewing medical documentation in compliance with federal, state, and Amazon policies.
• Leverage Amazon guidelines and best‑practice tools to oversee each accommodation case.
• Assess and adjust case management plans as employee needs evolve.
• Address sensitive situations, troubleshoot barriers, and ensure timely communication.
• Educate managers and business partners on employee concerns before and after leave periods.
• Maintain accurate system records and ensure compliance with regulations and company policy.
• Collaborate with third‑party administrators, HR, Safety, Legal, Payroll, Benefits, and other internal teams.
• Perform other duties as assigned.

Required profile

• Individual contributor with strong case‑management experience.
• Ability to interpret and apply federal and state accommodation regulations.
• Excellent written and verbal communication skills.
• Proactive problem‑solving mindset with attention to detail.
• Comfortable working with cross‑functional teams and external partners.

Required skills