SDS Program Coordinator - SDS Administration

About the role

In conjunction with the Assistant Director, the SDS Program Coordinator administers Self-Directed (SD) Fiscal Intermediary (FI) Services. These services let individuals live, work and grow in settings they choose, designed with their Circle of Support (COS) team. The coordinator handles general administration, budget tracking, billing and payment, and compliance for self-hired staff.

Key responsibilities

• Follow the person-first philosophy and Springbrook policies, and communicate respectfully with supervisors, individuals, families, staff and partners such as OPWDD, service providers and vendors.
• Meet with individuals to coordinate service plans within the FI level of support, and audit each SD plan and budget regularly for complete documentation.
• Understand the SD budget process, including COS team roles, online budget entry and system permissions.
• Maintain, review and submit billing documents and payroll on time for the Department of Labor, Medicaid and Springbrook.
• Keep documentation that meets Medicaid and corporate compliance standards, and report compliance or 633/624 incidents to the supervisor immediately.
• Help new hires with orientation and annual training, and act as employer of record for HR questions.
• Monitor payroll and expenditure budgets, warn support brokers of compliance issues or potential overages, and help administrative assistants contact support brokers and care coordinators for outstanding documentation.
• Follow OPWDD SDS guidance and HCBS Waiver regulations, attend launch meetings and Life Plan/COS meetings, and track service satisfaction and grievances.
• Travel to team meetings and other Springbrook locations as needed.

Required profile

• Bachelor's degree required (Human Services preferred).
• Preferred: 1 year of experience with individuals with developmental disabilities or a related field.
• Able to work a flexible schedule and to lift 50 lbs independently and assist with heavier loads.
• Must meet vehicle access requirements, hold a New York State driver's license, and have reliable transportation.

Required skills

• Professional verbal and written communication.
• Proficiency in Microsoft Excel, Outlook and Word, and ability to learn other software.