Fulfillment Researcher and Account Manager

About the role

Outsourcing Staffing Advantage (OSA) is looking for a detail-oriented and professional Fulfillment Researcher and Account Manager to support a U.S.-based background screening business. The role covers background research, record verification, report preparation, client communication and administrative support, with assistance on sales and marketing during slower periods.

Key responsibilities

• Conduct background checks, research records and verify information
• Review documents and prepare accurate reports
• Communicate with clients by email and phone
• Handle administrative tasks and keep records organised
• Follow compliance procedures and protect confidential information
• Assist with sales, marketing and lead generation when needed

Required profile

• Excellent written and verbal English
• Knowledge of the Fair Credit Reporting Act (FCRA)
• Strong critical thinking, problem solving, attention to detail and organisation
• Professional communication with clients
• Experience in background screening, records research or compliance is an advantage
• Experience with employee onboarding and Form I-9 completion and verification is an advantage
• Ability to work independently, manage several tasks and work U.S. business hours

Required skills

• Proficiency in common office software and online research tools
• FCRA knowledge

What we offer

• Diverse and exciting projects in a supportive, collaborative environment
• Weekly payments
• Weekends off

To apply, submit an application and then complete a self-guided interview via the link sent by email; a recruiter reviews applications and contacts candidates about next steps.