Scheduling Specialist

About the role

Finger Lakes Community Health (FLCH), a Federally Qualified Health Center serving the Finger Lakes Region, is looking for a Scheduling Specialist. The role coordinates patient appointments and optimizes provider schedules across its healthcare facilities, ensuring efficient scheduling, timely patient access and adherence to practice protocols while providing excellent customer service.

Key responsibilities

• Schedule patient appointments accurately according to office policy, obtain and verify patient demographics, insurance and medical history, and update patient information in the electronic health records (EHR) system.
• Follow up on missed or rescheduled appointments and contact patients directly to schedule them, as directed by the provider, telephone encounters, actions or call center management.
• Contact patients to confirm upcoming appointments, help close appointment requests when patients do not respond, and handle facility cancellations in line with FLCH policies.
• Coordinate provider availability, assist management in filling provider schedules, and generate and review reports on schedule status.
• Document call interactions and review call center metrics with the department to identify areas for improvement.
• Maintain records of telephone encounters, actions and referrals in the EHR and assist with general call center tasks and caller inquiries.

Required profile

• High school diploma or equivalent; 1+ year of experience in a healthcare or customer service setting preferred.
• Valid government-issued photo identification.
• Ability to communicate clearly and professionally in a clinical setting.
• Ability to perform work accurately and thoroughly, with developing skill in understanding data and recognizing basic trends.

Required skills

• Introductory knowledge of healthcare billing processes and appointment scheduling.
• Use of the electronic health records system.

What we offer

• Monday through Friday schedule, closed all major holidays.
• Medical, dental, vision and life insurance.
• Safe Harbor 3% 401k contribution.
• Robust PTO and education assistance.