SATCOM Field Service Engineer

About the role

CACI is seeking a SATCOM Field Service Engineer (Field Service Representative) to build, maintain and support deployed USSF SATCOM systems. The role involves regular travel, up to 75%, to OCONUS locations, including short-notice deployment to help maintain multiple deployed systems globally. About 50% of the time is spent overseas.

Key responsibilities

• Build, configure satellites, equipment and racks, and point antennas and establish remote connections, including working with 12-foot antennas in extreme environments
• Perform scheduled maintenance, hardware and software troubleshooting, hardware replacements, installations and small-scale moves, adds and changes
• Complete site surveys, system installations, operational checks and refresher training for operators
• Provide basic system administration training and remotely monitor the health and status of deployed systems
• Support logistics, asset management and spare pool management, and escalate hardware issues or outages to leadership
• Track tasks and known hardware issues in the ticketing system (Jira)
• Perform preventative maintenance checks, hardware replacements and upgrades, and manage system hardware and software

Required profile

• Top Secret clearance (TS/SCI); active Secret clearance listed as minimum to start
• CompTIA Security+ certification
• U.S. passport with at least one year remaining
• Ability to travel OCONUS and physically lift, rack and stack equipment
• Team player with good interpersonal skills, able to work with customers and OEM vendors
• Desired: foreign location experience, previous military or DoD experience, previous field support representative experience, server/network/SATCOM equipment maintenance experience, SIGINT background, college degree or technical certifications

Required skills

• Troubleshooting complex hardware and network issues
• Maintaining hardware systems and SATCOM terminals, including cable repair
• Windows OS and Linux system administration

What we offer

• Proposed pay range of $84,900 - $178,400, depending on location, experience, skills and certifications
• Healthcare, wellness, financial, retirement, family support, continuing education and time off benefits
• Flexible time off and learning resources