Sales Supervisor

About the role

California Closets, founded in 1978, designs custom storage solutions such as walk-in closets, pantries and home offices. This Sales Supervisor position at a franchise location ensures that sales goals are met or exceeded, that designers deliver on the company's standards of excellence and that the process flow and customer service are followed at every touchpoint. The role works closely with the Sales Manager.

Key responsibilities

• Coach and mentor a team of Design Consultants so that revenue goals and key performance indicators are met, using monthly goal-setting and review meetings
• Make sure direct reports deliver an exceptional customer experience and follow company procedures
• Manage underperformance according to performance-management guidelines, with detailed documentation, which may involve HR and the General Manager
• Ensure mandatory training is completed and that the Design Team has the right mix of company leads and self-generated leads, and help create a plan for self-generated leads
• Manage day-to-day performance of all sales team members
• Co-manage sales contests and incentive programs, and co-schedule and co-facilitate the monthly sales meeting with guest speakers
• Analyze sales data to develop strategies for opportunities, and monitor the team's participation in local industry events

Required profile

• High school diploma or GED; some college preferred
• Interior design education, direct industry experience or a proven passion for home décor
• 5+ years of direct, consultative sales experience in a B2C setting, preferably in high-end furniture, design showrooms or luxury retail
• 3+ years of management or leadership experience
• Proven track record of leading a team to exceed sales quotas and metrics

What we offer

• Salary plus commission based on sales, approximately $75k annually
• Health insurance (medical and dental)
• Paid vacation and sick time
• Simplified IRA retirement plan with company match
• A fun, creative and inclusive work environment