Sales Capability Trainer

About the role

Swisher, a family-owned consumer products company founded in 1861 and based in Jacksonville, Florida, is hiring a Sales Capability Trainer. The role builds field readiness by designing, facilitating and improving practical learning experiences for the sales organization, turning sales strategy, the SPARK selling methodology, product and channel priorities and Salesforce workflows into role-based training for sellers and frontline leaders.

Key responsibilities

• Design and deliver instructor-led, virtual and blended training for the sales function and other commercial audiences, adapting content to role, channel, experience level and business need
• Develop and maintain Salesforce learning assets such as walkthroughs, quick-reference guides, facilitator guides, e-learning modules and FAQs
• Partner with Sales Operations, CRM product owners and subject-matter experts to validate system training and update content after releases or process changes
• Provide support during pilots and launches, including office hours, refresher sessions and remediation
• Reinforce the SPARK selling methodology and build capability in consultative selling, pre-call planning, objection handling, negotiation, account development and territory management
• Create playbooks, job aids, coaching guides and practice scenarios, and partner with frontline leaders to strengthen their coaching
• Coordinate training logistics, cohorts, facilitator readiness, attendance and certification, and administer learning content in the LMS
• Evaluate learning effectiveness, recommend interventions and report progress and adoption to stakeholders
• Work with Sales Leadership, Sales Operations, Marketing, HR and L&D to turn performance needs into learning solutions, and run train-the-trainer sessions

Required profile

• Bachelor's degree in business, marketing, communication, education, organizational development or a related field, or equivalent experience
• 5+ years in sales training, sales enablement, commercial capability, instructional design, field sales or a related discipline
• Hands-on Salesforce experience translating CRM processes into role-based training
• Demonstrated experience designing and delivering live and virtual learning for adults
• Ability to manage multiple workstreams in a fast-paced environment and to work from the Jacksonville office and travel nationally

Required skills

• Facilitation, presentation, coaching, written communication and stakeholder management
• Creating facilitator guides, job aids, playbooks, e-learning, videos and performance-support resources
• Preferred: Salesforce Sales Cloud, Knowledge, dashboards and reporting; LMS and e-learning tools such as Articulate 360 or Adobe Captivate; ADDIE, SAM, Challenger, Miller Heiman, SPIN or value-based selling; sales certification and train-the-trainer experience

What we offer

• Base salary and bonus program
• Medical, dental, vision and life insurance effective on hire
• 401(k) plan and defined contribution plan
• Paid vacation and paid holidays
• Tuition reimbursement