Reverse Logistics Lead

About the role

The Reverse Logistics Lead oversees daily returns operations across Bulk, Return for Sale (RFS), and inventory return channels. You will ensure that all merchandise is processed accurately, efficiently, and in line with company standards while driving continuous improvement.

Key responsibilities

• Coordinate workflow and assign tasks based on volume and priorities to keep the returns team productive.
• Maintain and update Triage and In‑House Returns logs for real‑time visibility of returned merchandise.
• Manage Jira tickets for item and product updates, ensuring website and system data remain consistent.
• Create and oversee Return Authorizations (RAs) to guarantee proper receipt and processing.
• Partner with Member Services to resolve discrepancies between incoming returns and approved RAs.
• Act as the subject‑matter expert for reverse logistics, guiding issue resolution and enforcing process standards.
• Analyze return trends to identify opportunities for accuracy, efficiency, and performance gains.
• Train new team members and communicate procedural updates.

Required profile

• Bachelor’s degree.
• 3+ years of experience in project‑based logistics or related operations.
• Strong attention to detail and ability to work autonomously.
• Excellent written and verbal communication skills.
• Proactive mindset for process improvement and risk mitigation.

Required skills

• NetSuite
• Microsoft Excel (pivot tables, charts, formulas)
• Jira